Frequently Asked Questions (FAQ)
Q: Do you provide webinar or web conferencing software?
A: No. However, the good news is there are plenty of great webinar/web conferencing software products/services available. Check out our Partners section and you will find some high quality providers.
Q: I want to register for a webinar but the link says the webinar is over. What should I do?
A: We're sorry you missed the event. We recommend contacting the webinar organizer to see if they have a replay of the webinar available on their website.
Q: Why do I have to register to promote my event?
A: Our goal is to provide the highest quality service to our customers. We need to know how to contact you if there is a issue with your event. We will not sell or rent out your contact information.
Q: Why do I have to enter my event time as Pacific Daylight Time?
A: To reduce confusion as to event start times, we require that users enter their event details all in the same time zone. You can easily find out when the event is in your local time zone by using the TimeZone Converter widget.
Q: I made a mistake entering my event. How do I edit it?
A: Make sure you are logged in. (Your username should appear in the upper right hand corner of the page). Search and find your event you want to change. Click on the event. A pop-up window with a summary of the event should appear with the option to DELETE EVENT or DUPLICATE EVENT. Click on DUPLICATE EVENT. The event details should appear in a new window allowing you to make the change. Click on SAVE. Your event should now be updated. Note: Don't forget to delete the old incorrect event using the same process above.
If you don't see your questions listed above and would like contact us, please send an email to WebinarHero Support.
